Return & Refund Policy

Effective Date: June 1st, 2025
Last Updated: June 4th, 2025

We stand behind the quality of our custom pickleball paddles. However, due to their personalized nature, we have a specific return policy.

1. Custom Product Policy

All sales of customized products are final. Returns and refunds are not accepted unless:

• The product arrives damaged

• The wrong product/design was shipped

2. Damaged or Incorrect Orders

If your order is damaged or incorrect, contact us within 7 days of delivery with:

• Order number

• Description of the issue

• Clear photos of the item(s)

We will either:

• Reprint and reship the correct item at no cost, or

• Issue a refund (at our discretion)

3. Cancellations

You may cancel your order within 24 hours of purchase, provided production hasn’t begun.

4. Contact

To initiate a return inquiry, email: sales@brandedpickleball.com
Include “Return Request – Order #[OrderNumber]” in the subject line.